JarinMartin.com

About Me

Hi I'm Jarin. I love serving people, developing creative solutions to problems, and I most recently worked hard @ Nuna Baby Essentials, as a Systems Administrator. There I was responsible for the IT infrastructure build out at a new warehouse, and managed the day to day IT Operations once completed. I also served on a stellar team, where I was able to implement a fully functional ticketing system, bring macOS and Windows devices under management (jamf and Intune), enable MFA org-wide, help migrate the Consumer Services teams from a defunct on-premise platform into Zendesk to enable/empower the team to rapidly resolve customer issues and concerns, and begin migrating telephony from an on-prem environment into a VoIP phone tree solution with Zoom Phone.

Previously, I worked @ Security Risk Advisors, where I developed the internal support strategy, migrated users from GoToMeeting to Zoom. I also developed the macOS management strategy with jamf + Intune.  Prior to that I was @ Frontline Education, serving as an Associate Systems Administrator.

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Education

Bachelor of Arts, Biblical Studies

2009 - 2012 Dallas Baptist University

I pursued my education at DBU, earning a B.A. in Biblical Studies, while earning a minor in Communication. I did this while working full time, interning ~30 hours/week, as well as volunteering in on-campus ministries. I also volunteered on occasion with a local organization, Mission Arlington - which sought to serve low-income and elderly in the surrounding communities.

Experience

Systems Administrator

September 2019 - Jan 2022 Nuna Baby Essentials

Projects: - Relocated across the country to design, plan, and implement IT infrastructure in a new warehouse, during active construction. This included working with vendors, ISPs, and contractors to get the project done EARLY, on an already abbreviated timeline - while also have zero downtime for current operations. - Implement fully functional ticketing platform, speeding up response time for addressing and resolving end user issues, requests, and approval workflows. - Began migrating on-prem telephony to Zoom VoIP - building phone trees for different departments. - Designing, planning and implementing conditional access policies to increase our security posture. - Aided in rolling out Zendesk for our CS teams, working with teams globally from Germany, UK, Australia, etc, to enable our teams to give world class customer support, and to deprecate a defunct on premise solution that continued to require more and more resources to maintain.

IT Support Lead

September 2018 - September 2019 Security Risk Advisors

Here, I served the organization by working to build the internal IT support model, worked with vendors through this process, and addressed internal IT issues. Projects: - Evaluate ITSM solutions - to graduate ticketing process from email and internal chat, so we can begin to build metrics around issues, build asset/inventory management. - Evaluate VoIP solutions/Providers - Evaluate Web Conferencing - Work with vendors to build more useful A/V solutions in our work spaces/conference rooms.

Associate Systems Admin

April 2018 - July 2018 Frontline Education

In this role, I'm continuing to leverage deployment and management of macOS devices via JAMF Pro- enhancing processes and team awareness (documentation), while getting a deeper dive into the corporate systems side of the house. I'm also building strategy around getting a control on spend by looking at contract management, shadow IT, and overlapping toolsets. I am also diving deeper into the processes for acquisition integrations. At this writing, we've now closed on 11 acquisitions of other companies in my tenure at Frontline Education.

Senior IT Technician

May 2014 - April 2018 Frontline Education

At Frontline, I leverage macOS and iOS administration via JAMF Pro. Mostly self-taught on the job, where I stood up and configured JAMF Pro (Cloud hosted) linked DEP, VPP and APNS with little to no supervision. I am continuing to hone skills and improve policies/workflows. Major projects have been to go completely zero-touch deployment. Currently @ 95% of the way. Using SplashBuddy, and some well timed policies, users can get up and running on a new computer with no help from IT. I also frequently travel between sites, to aid users with issues, maintain equipment and implement projects needed at these sites.

Family Room Specialist

October 2012 - Feb 2014 Apple Inc.

At Apple, I was consistently among the highest rated technicians, based on customer (NPS) response. I also worked with the creative teams relatively frequently - they were rated number one, amongst 400+ stores. Managed heavy stress and high traffic workloads. Worked to develop an internal (store level) method of managing appointments for the Genius Bar.

Sales Manager/Sales Representative

April 2008 - September 2012 Cellular World (AT&T Authorized Retailer)

As a Sales Rep, I consistently ranked in the top 10% of reps. I leveraged a hunger to learn, and grow to know our products and services, and an eagerness to understand the needs of the clients we had - to provide a complete solution with low churn. I became a Sales Manager, taking a store failing to profit. I quickly, brought that store to a place where it began to profit. I managed a team of 3-4 reps, at any given time. Seeking opportunities to coach was of my most primary concern, as a manager.

TechnologyExpertise

iOS

Android OS

macOS

Windows

ToolsProficiencies

Adobe Creative Cloud Products

JAMF

macOS Server

Get in Touch

Vancouver, WA
jarin@jarinmartin.com
903.372.8955
hireme@jarinmartin.com

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