JarinMartin

About Me

Hi I'm Jarin Martin. I love serving people, developing creative solutions to problems, and I currently work hard @ Security Risk Advisors. Here I serve as IT Support Lead - where I work to develop the internal IT support model, as the organization grows.

Previously, I was working @ Frontline Education, as an Associate Systems Administrator, where I could be found traveling often to remote sites, working cross-departmentally to create solutions,  and serving the organization via administering JAMF and addressing tickets that were escalated to me.

Download Resume
  • Age 32
  • Current Location Pennsylvania
  • Address 4164 W. Girard, Unit 3, Philadelphia PA 19104
  • e-mail jarin@jarinmartin.com
  • Phone 903.372.8955

Education

Bachelor of Arts, Biblical Studies

2009 - 2012 Dallas Baptist University

I pursued my education at DBU, earning a B.A. in Biblical Studies, while earning a minor in Communication. I did this while working full time, interning ~30 hours/week, as well as volunteering in on-campus ministries. I also volunteered on occasion with a local organization, Mission Arlington - which sought to serve low-income and elderly in the surrounding communities.

Experience

IT Support Lead

September 2018 - Current Security Risk Advisors

Here, I serve the organization by working to build the internal IT support model, work with vendors through this process, and address internal IT issues. Current projects: - Evaluate ITSM solutions - to graduate ticketing process from email and internal chat, so we can begin to build metrics around issues, build asset/inventory management. - Evaluate VoIP solutions/Providers - Evaluate WebConferencing - Work with vendors to build more useful A/V solutions in our work spaces/conference rooms.

Associate Systems Admin

April 2018 - July 2018 Frontline Education

In this role, I'm continuing to leverage deployment and management of macOS devices via JAMF Pro- enhancing processes and team awareness (documentation), while getting a deeper dive into the corporate systems side of the house. I'm also building strategy around getting a control on spend by looking at contract management, shadow IT, and overlapping toolsets. I am also diving deeper into the processes for acquisition integrations. At this writing, we've now closed on 11 acquisitions of other companies in my tenure at Frontline Education.

Senior IT Technician

May 2014 - April 2018 Frontline Education

At Frontline, I leverage macOS and iOS administration via JAMF Pro. Mostly self-taught on the job, where I stood up and configured JAMF Pro (Cloud hosted) linked DEP, VPP and APNS with little to no supervision. I am continuing to hone skills and improve policies/workflows. Major projects have been to go completely zero-touch deployment. Currently @ 95% of the way. Using SplashBuddy, and some well timed policies, users can get up and running on a new computer with no help from IT. I also frequently travel between sites, to aid users with issues, maintain equipment and implement projects needed at these sites.

Family Room Specialist

October 2012 - Feb 2014 Apple Inc.

At Apple, I was consistently among the highest rated technicians, based on customer (NPS) response. I also worked with the creative teams relatively frequently - they were rated number one, amongst 400+ stores. Managed heavy stress and high traffic workloads. Worked to develop an internal (store level) method of managing appointments for the Genius Bar.

Sales Manager/Sales Representative

April 2008 - September 2012 Cellular World (AT&T Authorized Retailer)

As a Sales Rep, I consistently ranked in the top 10% of reps. I leveraged a hunger to learn, and grow to know our products and services, and an eagerness to understand the needs of the clients we had - to provide a complete solution with low churn. I became a Sales Manager, taking a store failing to profit. I quickly, brought that store to a place where it began to profit. I managed a team of 3-4 reps, at any given time. Seeking opportunities to coach was of my most primary concern, as a manager.

TechnologyExpertise

iOS

Android OS

macOS

Windows

ToolsProficiencies

Adobe Creative Cloud Products

JAMF

macOS Server

Get in Touch

Philadelphia, PA
jarin@jarinmartin.com
903.372.8955
hireme@jarinmartin.com

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